Frequently Asked Questions - Troubleshooting

I am trying to swipe in or out, but it's not working…where can I get help right away?

First, let your supervisor know. You can also call the CalTime Help Desk at 510-664-9000 and select option 1, then select option 4 for CalTime (the system will provide instructions).

I am a supervisor who needs help with advanced system functions. Where do I get help?

Supervisors who need help with advanced functions, such as editing time cards from previous pay periods or correcting leave accrual problems, should contact their unit’s timekeeper. If your unit receives HR support from Campus Shared Services (CSS), you can reach your timekeeper by contacting the CSS HR Help Desk by email at hrapscsshelp@berkeley.edu or by phone at (510) 664-9000 and select option 1, then select option 4 for CalTime. If your unit is not yet supported by CSS for HR functions, you can find contact information...

I’m having trouble with access. What should I do?

Email caltime@berkeley.edu or call the CalTime Help Desk at Campus Shared Services IT, Application Support Center at (510) 664-9000 and select option 1, then select option 4 for CalTime.

What happens if I make a mistake on my time card?

You get paid for the time you report in CalTime – so it's important to record your hours accurately, and double check your timecard at the end of the pay period to make sure it's correct and complete. If you see a mistake and can't fix it yourself, let your supervisor know right away.