Frequently Asked Questions - Troubleshooting

Why can't I see university holidays more than 60 days into the future?

To maximize system performance for the best user experience, CalTime limits future calculations. If you need to plan further ahead, the full university holiday schedule can be found on People and Culture's Holiday Schedule webpage.

Why can't I see my future accruals in CalTime?

All accruals in CalTime are now calculated by our Payroll/Personnel System (PPS). Employees are no longer able to view future accruals in CalTime until the accrual is granted by PPS at the beginning of each month.

Who do I contact for help with CalTime?

For CalTime technical support, email caltime@berkeley.edu or call the CalTime Help Desk at Campus Shared Services: (510) 664-9000 and select option 1, then select option 4 for CalTime.

Why can't I enter my time more than 60 days into the future?

To maximize system performance for the best user experience, CalTime limits future calculations. Limiting input to timekeeping records to no more than 60 days in advance also helps ensure accuracy of reporting.

What happens if the system is down and I can’t access my timecard?

If you report your time in RealTime, usually at the start and stop of each shift, please let your supervisor know immediately so he/she can enter your time as soon as CalTime is back up. If you use the Anytime method, please enter your time as soon as CalTime is available again.

What happens if I make a mistake on my timecard?

If you make a mistake on your timecard and your supervisor is out or unavailable, someone can be delegated by your supervisor to correct your timecard. As a last resort, a timekeeper can also make corrections.

The timekeeping terminal in my unit doesn’t work. What do I do?

Let your supervisor know if you can’t access CalTime. If no timekeeping terminal is available, you may be asked to fill out a paper timecard on a temporary basis. Please visit the Paper Timecards website for information.

I think my leave balances are wrong. What do I do?

If you believe that any leave balances are incorrect, please let your supervisor know and he/she will ask your unit’s timekeeper to check on this for you.

I no longer work for the university, why am I still receiving CalTime emails?

CalTime emails are sent based on UC Berkeley's personnel records. If you are getting CalTime emails after you've stopped working for the university, you should contact your previous supervisor or department, and ask them to update the university's records.